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    2018 SPM Rollout Review: Strategies for Success

    Perhaps your organization wants to increase sales volume, grow pipeline, and improve conversion rates in 2018. The ability to achieve your sales goals depends heavily on the successful rollout of sales plans.  Successful plans are clear and concise.  They pair actionable goals along with comprehensive risks and rewards.  The more locked in your sales reps are with their plans, the better they will perform. 

    The importance of a great start is undeniable because your team will experience high and low productivity levels throughout the selling year.  Having a toolkit of strategies will help you standardize your approach, which will allow you to focus on areas that require more attention.  Equipping your sales team with the right tools can help you effectively mitigate the possibility for false starts.  However, what tools and strategies should you include to ensure higher success rates?

    Increased Sales Volume Requires Goal and SPIFF Setting

    Sustaining positive momentum throughout the duration of a yearly sales cycle can be tricky at times.  A good starting point would be to evaluate the relationship between goal frequency versus rewards.  As the level of effort increases, so too does the reward. 

    Goal Planning will help improve achieving targets!

    An effective approach for increasing engagement is to orient your sales team’s goals into daily, weekly, and monthly milestones. This method provides multiple benefits.

    • Daily goals are great for helping sales reps break out of slumps. They are designed to be easily obtainable and offer fun rewards.  A win is a win and in this scenario, you are investing in long-term benefits.  Sales reps who are struggling with achieving goals can get stuck in unproductive, morale draining behaviors.  Daily goals provide corrective measures and when applied effectively, should allow sales reps to break the cycle of negativity. 
    • Weekly goals up the ante. They are designed to engage sales reps with more challenging objectives.  It’s a fantastic opportunity for sales ops to instill further behaviour modifying metrics.  This benefits the sales reps directly by painting them a clear picture of what is to be expected.  Working alongside sales reps throughout this process also has the potential to improve the relationship with management. 
    • Monthly goals are the biggest fish that sales reps will try to catch. The level of difficulty should be reflected in the corresponding SPIFF.  Sometimes it’s beneficial to offer tangible, big ticket items instead of cash bonuses.  The logic behind this approach is based on the idea that physical rewards will serve as a constant reminder and motivate sales reps for a longer duration. 

    It’s important to remember that no two sales reps are identical.  Sales ops can create a better environment, one that is conducive to success, by being aware of the individual strengths of each sales rep.  Work cooperatively with sales reps to determine which type of goal maximizes their abilities.

    From an overall organizational standpoint, both quarterly and annual sales goals are vital to achieving sustained success.  Without a bigger picture in place, the growing pains and gains achieved through smaller morale boosting checkpoints will have been for nothing. When deciding on key sales objectives consider these points:

    • Quarterly goals work best alongside yearly goals.  They allow for further segmentation into less daunting action items.  When planning for quarterly sales objectives, consider breaking down your annual goals into 16 targeted milestones.  By allocating four milestones per quarter, you increase your sales team’s ability to look past perceived larger-than-life challenges associated with annual targets. 
    • Annual goals play a pivotal role in shaping direction. They provide a destination to drive towards.   How will you actually increase your sales volumes, grow your pipelines, and improve upon conversion rates? By mapping out an entire year in advance, you allow your team to better manage expectations.  
    Evaluate and re-evaluate

    Devoting time for evaluating the effectiveness of incentive compensation plans is key to any organization’s success.  This practice allows sales ops to effectively diagnose problems sooner and to implement corrective measures immediately.  If a handful of individuals from your sales team are experiencing difficulties with performance, it could signal that only minor corrective behavioral adjustments are needed.  This is a task that a capable manager should be able to take on.   A more widespread problem may indicate that your current incentive compensation plan is not yet fully optimized. 

    Intangent is always looking at ways to assist organizations with the effectiveness of their incentive compensation management.  If you currently need help with your compensation plan, we’d love to chat.  

    Schedule Your Meeting Today!

    Recognition Goes a Long Way

    A simple, yet effective, strategy for boosting spirits throughout your sales cycle is to give recognition.  Public acknowledgement shows that sales organizations are aware of the contributions and sacrifices being made by dedicated sales reps.  Keep in mind that recognition doesn’t always have to take the form of monetary benefits.  A wacky trophy that is passed around monthly to top performers can also have a positive effect on raising morale. 

    Understanding ICM: Begin with the User Experience

    Successful rollout of new plans also relies heavily on engagement through incentive compensation management software.  Incentive compensation management software, working cooperatively with the strategies outlined above, provides tangible insights into the relationship between a sales rep’s abilities and how they are being rewarded for their efforts.

    Focusing on user experience, reporting and ease of use should always be a priority. Dashboards should be tailored for easy access to pertinent data.  There is no need to inundate users with excessive information.  Sales Operations should strive for accuracy and brevity when creating dashboards.  The same logic should also be applied to reporting.

    It’s beneficial for sales organizations to review reports that payees have access to.  Since variable compensation can be a touchy subject, it’s important that reports are accurate and easy to interpret.  This will reduce the level of confusion within an organization.  Sales reps should be able to view the direct relationship between their daily, weekly, and monthly efforts and how they stack up against compensation calculations.  The benefits for the sales ops team should be clear:  If payees are satisfied with reporting, they will spend less time contacting administrators and management for clarification. 

    These same practices can also be applied to the opposite end of the spectrum.  To ensure that plan rollout is a success, administrators and sales ops should be thoroughly trained on the tools that payees have access to.  A well-trained sales ops team can better handle potentially explosive situations involving discrepancies between reporting and expectations.  This preparedness goes a long way to de-escalating conflicts. 

    Building trust between reps and the organization is tantamount to increasing sales volumes.  To build unity throughout an organization, payees must have confidence in the integrity of the data and the corresponding calculations being made.

    Data Dependency

    Meaningful data must be captured to maximize your incentive compensation management software’s effectiveness.  During new plan implementation and yearly rollout, it’s important to collect data that is essential for making calculations within your incentive compensation management tool.  This ensures that sales reps are being correctly assessed and the appropriate incentives are being released to them.  Accuracy is key here and it would be beneficial to consider putting in safeguards to ensure the integrity of all data throughout the collection process. 

    Overcome Adversity

    Evaluate your SPM plan continually to improve!

    It’s common to experience confusion and chaos throughout the initial implementation and roll-out stages.  Don’t let speed-bumps distract you from realizing your long-term sales goals.  Remember that clarity and communication is vital during these initial stages.  If your sales plan is sound, your sales team will eventually turn the corner and produce the desired results.  If you require help with making changes to your current incentive compensation plan, please get in touch with Intangent.  You can schedule your meeting here!


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